Refund policy

Mud Melt MX – Return & Refund Policy

We want you to be completely satisfied with your Mud Melt MX purchase. If something isn’t right, we’ll work to make it right.

We offer a 30-day return window from the date your order is delivered.

To qualify for a return, items must be:

- Unused and unopened

- In the original packaging

- In the same condition you received them

- Accompanied by proof of purchase

Due to the nature of cleaning products, opened or used bottles cannot be returned.

To request a return, email us at:

Please include:

- Your order number

- The item you wish to return

- The reason for the return

If your return is approved, we will provide instructions for sending your item back.

Returns must be shipped to:

Mud Melt MX
W187S6966 Gold Dr
Muskego, WI 53150
United States

Items sent back without prior approval will not be accepted.

Please inspect your order when it arrives.

If your order arrives:

- Damaged

- Defective

- Leaking

- Incorrect

We will replace the product or issue a refund at no cost to you.

The following items cannot be returned:

- Opened or used cleaning products

- Sale items

- Gift cards

- Custom bundles or promotional kits

We do not offer direct exchanges.

If you would like a different item, please return the unused product and place a new order.

Once we receive and inspect your return, we will notify you if the refund has been approved.

If approved, the refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or credit card provider may take additional time to process the refund.

If 15 business days have passed since approval and you have not received your refund, contact us at mxmudmelt@gmail.com.